Your Strategic Outsourcing Partner in Vietnam
As organisations in Vietnam scale, the operational complexity around workforce management, service delivery, and technology grows alongside them. Staying focused on the work that drives your business becomes harder when administrative functions, compliance obligations, and service operations consume internal bandwidth. PERSOL takes operational ownership of the functions you hand us, so your team can focus on what matters most. With 25+ years in Vietnam and 200+ experts across Hanoi and Ho Chi Minh City, we bring the scale, the rigour, and the genuine partnership that outsourcing should deliver.
Effective outsourcing in Vietnam is built on the same foundation as everywhere: trust, built through consistent delivery. PERSOL's outsourcing solutions span Customer Experience, Corporate Services, and Technical functions, each designed around what your Vietnam operation actually needs rather than a standard service tier. With 80+ offices across 13 APAC markets, 25+ years of operating experience in Vietnam's employment environment, and 200+ experts across Hanoi and Ho Chi Minh City, we support clients with both local and regional outsourcing requirements to a consistent standard in every market.
Three Service Pillars, Built to Work Together
Customer Experience
Great customer experience is increasingly a differentiator, not just a baseline expectation. Our Customer Experience solutions cover end-to-end customer service management, omnichannel contact centre operations, and professional front-of-house services. We provide the workforce, the governance frameworks, and the quality assurance to deliver a consistent experience across every touchpoint. What we manage: customer service operations, omnichannel delivery, contact centre support, front desk and lobby management, queue and appointment systems, CX enhancement programmes.
Corporate Services
Shared services functions are essential but resource-intensive. PERSOL manages HR advisory and payroll, integrated talent acquisition, shared service administration, finance operations, and training and consultancy, so you retain capability without carrying the overhead. What we manage: end-to-end payroll, workforce recruitment and talent solutions, finance and accounting operations, shared administrative functions, mailroom and facilities, leadership development, outplacement support.
Technical Solutions
Technology environments need to stay stable and evolve simultaneously. Our Technical Solutions cover IT infrastructure management, engineering operations, software development, ERP and CRM implementation, data and analytics, AI and machine learning, and quality assurance. We provide managed technical teams and structured service governance. What we manage: 24/7 infrastructure monitoring, cloud services, IT helpdesk, engineering and production support, custom application development, ERP/CRM deployment, data visualisation, AI automation, testing and QA.
What Sets PERSOL Vietnam Apart
Dual Hanoi and HCMC operational coverage
We support clients with operations across Vietnam's two primary business cities, providing consistent service standards in each environment through our 200+ expert team.
Multi-tiered APAC delivery
80+ offices across 13 APAC markets give us onshore, nearshore, and offshore delivery options for Vietnam clients with regional operations.
How We Engage
We start every engagement by understanding your operations, your goals, and the constraints you are working within. We do not propose a model until we understand the business.
From scoping and solution design through transition management and ongoing performance reviews, every engagement is built around your outcomes, not our service catalogue. Long-term partnership is the goal from day one.
Outsourcing Services FAQs
Frequently asked questions
PERSOL manages three broad categories: Customer Experience (including contact centres, front-of-house, and omnichannel service delivery), Corporate Services (including payroll, HR administration, finance operations, and facilities), and Technical Solutions (including IT infrastructure, software development, ERP/CRM implementation, and AI/data services).
We hold regular structured performance reviews and track agreed KPIs throughout every engagement, not just at renewal.
Yes. We support clients with operations across both Hanoi and Ho Chi Minh City, providing consistent service standards in each location through our 200+ expert team across both cities.
No. With 80+ offices across 13 APAC markets, PERSOL can support outsourcing delivery across multiple markets for Vietnam clients with regional operations.
Yes. Scalability is a core design principle of our outsourcing engagements. We build capacity planning and scaling mechanisms into the service model from the start.
When you outsource a function to PERSOL, we take ownership of outcomes, not just headcount. That includes workforce management, compliance, quality assurance, process governance, and performance reporting.
Yes. Technology integration is built into our delivery model. This includes AI and automation for process enhancement, data analytics for service performance, and modern IT infrastructure management.
Ready to Focus on What Your Business Does Best?
Whether you are reviewing your outsourcing arrangements, planning to hand off a function consuming internal bandwidth, or setting up new operations in Vietnam and needing support from day one, let us start with a conversation.
